Uma Sundaram MD FAAP LLC
Patient Experience:
We work hard to win loyalty with every patient, every time. We will be focusing on Customer Experience indicators, namely -- Value, Treatment and Operational Excellence.
Our office staff has the ability to make patients feel comfortable and be courteous.
Our patient care is clinically excellent and medically necessary! Doctor’s bedside manner and her willingness to listen.
Efficiently handle insurance and billing such as accuracy and timely filing of claims and informing parents by sending eStatements monthly.
Timeliness of Appointments.
(Occasionally the Doctor has to attend the emergencies at the Ocean Medical center, Brick, NJ)
Problem:
Defined as our failure to deliver any one of the above the mentioned items. Please report any problems to Patient Experience at 908-309-0717.
Thank you. |
